Research of Factors which influence Success of ERP Solutions Use

Simona Sternad Zabukovšek; Samo Bobek

Simona Sternad Zabukovšek
Samo Bobek

Keywords: TAM 3, enterprise resource planning, ERP, technology acceptance model, TAM, TAM 2

Abstract

Enterprise resource planning (ERP) solutions are critical IS for today's organizati- ons. They solve problems related to information integration from different sources of the organization’s environment in real time for all of its employees and partners. However, ERP solutions bring organizations benefits only to the extent to which users adopt and use them in their daily work. In order to improve the efficiency and effectiveness of ERP solutions, organizations need to explore the factors that influen- ce customer satisfaction. Among the models that focus on users’ behavioral aspects and examine those factors that influence the successful adoption and use of IT/IS, the most widely used model is the technology acceptance model (TAM). Therefore, we investigated the use of TAM in conjunction with ERP solutions.

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Author Biographies

Simona Sternad Zabukovšek

Faculty of Economics and Business, University of Maribor, Slovenia
E-mail: simona.sternad@uni-mb.si

Simona Sternad Zabukovšek is an assistant professor of e-business at the Faculty of Economics and Business at the University of Maribor. Her research areas include business process reengineering, ERP and e-business solutions, and the implementation and maintenance of ERP solutions. Her bibliography includes more than 70 articles, conference papers, book chapters, and research reports. She teaches several courses at the undergraduate, master’s, and doctoral levels in the areas of e-business and information management.

Samo Bobek

Faculty of Economics and Business at the University of Maribor, Slovenia
E-mail: samo.bobek@uni-mb.si

Samo Bobek is a professor of e-business at the Faculty of Economics and Business at the University of Maribor. He teaches undergraduate, master’s-level, and doctoral courses in the areas of e-business and information management. His research areas include strategic information systems management, e-business, and business solutions. He has published several books and books chapters, and his bibliography includes more than 200 articles, conference papers, and research reports. He is the chair of the E-Business Department.

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