Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Renata Gabryelczyk

Renata Gabryelczyk

Keywords: business process management, maturity of business process management, maturity models, grade levels in the maturity assessment

Abstract

The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

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Author Biography

Renata Gabryelczyk

University of Warsaw, Faculty of Economic Sciences, Poland
E-mail: r.gabryelczyk@wne.uw.edu.pl

Renata Gabryelczyk, Ph.D., is an assistant professor at the Department of Information Systems and Economic Analysis, Faculty of Economic Sciences, and partner of Digital Economy Lab at the University of Warsaw. Her academic experience also includes studying at the Institute for Information Systems at Saarland University as well as research fellowships at scientific centers in Heidelberg, Constance, and Vienna. Her professional pursuits include business process management, performance management, business models, and entrepreneurship. She is also a member of the Polish Certificate of BPMN in Systems Research Institute of the Polish Academy of Science.

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