Social Responsibility: Analysis of The Quality of Medical Care Provided In Kyrgyzstan (Patient Assessment)

Abstract

The study was conducted to determine the level of social responsibility of the medical staff of the Osh City Clinical Hospital of Kyrgyzstan. For this purpose, a survey of 251 respondents was conducted among residents of the Osh region on the provision of qualified medical care. The results showed that the level of social responsibility of the hospital was assessed predominantly at an average level by 55-60% of respondents. Patients highly evaluated the effectiveness of treatment (63% high evaluations), whereas the performance of nursing staff was rated highly by only 26% of respondents, indicating an asymmetry in professional responsibility. In addition, 52% of respondents assessed the accessibility of healthcare services as high, while institutional and financial barriers remained significant. The findings demonstrate that social responsibility in healthcare is shaped by the uneven distribution of professional, institutional, and organisational resources, which is reflected in differentiated assessments of medical staff performance, service accessibility, and financial coverage.